FAQ

Frequently Asked Banking Questions

Banking | Online Banking | Bill Pay | Security Tips

Q: Are my deposit accounts FDIC insured?

A: Yes! Each individual customer's account is insured by the FDIC up to $100,000 per account. If you have more than $100,000 in an account and are concerned about insurance coverage, please speak with one of our branch representatives about our CDARs program.

Q: How do I set up Direct Deposit of my payroll check?

A: Once your account has been opened, you will receive our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company and your direct deposit will usually begin within thirty days.

Q: How do I set up Direct Deposit of my Social Security check?

A: Once your account has been opened, simply contact us, and have your Social Security Number and account information available to set up your direct deposit right over the phone.

Q: Can I get information about my account by phone?

A: Yes! Account information is available from a Customer Service Representative during business hours at any of our office locations. For automated account information 24 hours a day, you may access our E Z Access Telephone Banking Service at 1-800-789-6097.

Q: Is interest paid on my checking account?

A: We have several checking accounts that pay interest. Click here to view our Deposit Rate Chart.

Q: Can I open an account if I don't live in the United States? What if I live in the United States, but I am not a citizen yet?

A: At this time, we are only able to offer accounts to persons residing within the United States with valid U.S. tax identification numbers. If you have questions, please contact us. We'd like to hear from you.

Q: Can I do all of my banking with you?

A: Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed on your own time. Contact us with questions about your banking needs.

Q: Can I look at all of my transactions at any time?

A: Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: How frequently is my information updated?

A: Your account information is updated each business day with transactions that posted to your account the previous business day.

Q: Are wire transfers possible to and from my checking account?

A: Yes! Funds can be transferred to and from accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Contact us for details.

Q: How do I make a deposit to my account from a remote location?

A: You can do most of your banking by using direct deposit, ATMs or ACH (Automated Clearing House) transactions. We also offer a bank-by-mail service, which allows you to mail non-recurring deposits. Contact us for details to assist with determining which method works the best for you.

Q: When do I have access to use Internet Banking?

A: You have access to your account information via our online channel 24 hours a day, 7 days a week!